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How do I search for a specific door style?
By visiting our Door Category Pages,
you can find our products by Door Category. Or, if you know the catalog number or properties of the door
you are looking for, simply use our Search box on the right side of the Website header. If searching by
catalog number, please be sure to format the number similar to "S-1070" or "SB-1150".
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When I am viewing details for a specific door, why can’t I click on the links for the elevation PDF or CAD drawing?
Only users who have an account with HeartWood Fine Windows and Doors and are currently logged in may access
the elevation PDF files and associated CAD drawings. To request an account from one of our associates, please
visit our Registration page and follow the instructions found there.
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How do I find a dealer for HeartWood Fine Windows and Doors?
Our Dealer Search page allows you to search for dealers in your state.
If a nearby dealer cannot be found, please do not hesitate to Contact Us.
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What additional benefits does a logged in user receive on your website?
Only users who have an account on our website may view the elevation PDFs and download our detailed CAD drawings.
Logged in users may also elect to build an online request for the door they would like our estimators
to quote. HeartWood estimators will respond to online quote requests in approximately two hours.
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How do I get an account for the website?
Simply visit our Registration page and enter all of the required information. Your request
will be sent to a HeartWood associate who will respond as quickly as possible.
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How do I create an online Quote Request?
If you are a logged in user, you have two methods of creating an online quote request:
- Each product detail page displays an elevation, a description, links to CAD drawings, and allows you to add that elevation to
a new quote request. That new quote request will automatically be prefilled with the settings used to create the product you were viewing.
You then have the ability to change the properties of the door you would like quoted as you edit that quote request.
- Using the Quote Management page, you may delete, edit, or copy existing quote requests. You also have the ability to create a new
quote request, which will not be based on an existing HeartWood product as described above.
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What happens when I submit a Quote Request to HeartWood Fine Windows and Doors?
When you submit a Quote Request, a file with all of your door specifications is generated and sent to
a HeartWood estimator. Those specifications are then used to generate a quote which will then be emailed
to you within approximately two hours.
If the quote request was based on an existing HeartWood product, a small product image is also sent to the estimator to
help them correctly quote your door.
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Can I send additional attachments with a Quote Request?
Yes - we encourage you to send us whatever additional information or attachments you feel will help us to correctly quote the
door you are looking for. Once you submit an online quote request, you will see a message which contains a link for you to use,
should you need to email us any further attachments. Please remember to reference the quote number of your online
quote request in any correspondence you send to us, in case you are actively working on more than one quote.
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Do the drawings shown in this website represent everything HeartWood can make?
Absolutely not! As everything we do is completely custom and one-of-a-kind,
the options are truly limitless. So while there are literally hundreds of drawings
contained in this site, they are really meant only as a starting point.
Certainly many people do find exactly what they are looking for. Others find
elements from various designs they wish to combine to create something uniquely theirs.
Your architect can easily utilize our AutoCAD files to efficiently facilitate the design
process.
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Do your windows and doors come in common sizes?
No, unlike commercial manufacturers we are not limited to any set sizes.
We can manufacture any door or window to the exact size you specify (within reasonable limits of engineering).
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If all doors are custom, why do you show the sizes of each in the door gallery?
The sizes are shown because they relate to actual shop drawings we created
when the job was done. These sizes can be altered in anyway to suit your requirements.
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Can I get a budget price on the doors designs shown on this site?
Yes, we will be happy to get you a budget price – just contact us.
However, remember that there are many, many details to a custom product that can
dramatically affect the price. For example, the design you are looking at my have
beveled glass with true-divided lites (TDL). The same door will be much less
expensive with plain glass and simulated divided lites (SDL).
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Can I visit your factory?
Yes, we are happy to accommodate your visit anytime. We also have two large showrooms in Rochester where you can see our products.
Please contact us to schedule a visit.
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